West Monroe: 64% of Health Insurer Execs Say Digital Transformation is a Top Priority

About 64% of health insurer C-suite executives say that digital transformation is a top priority, while 35% say it’s a “medium” priority, new data from West Monroe shows. Yet, there are some challenges to implementing digital initiatives. West Monroe is a digital services firm. It recently published a report called “ The Digital Disconnect: Linking Vision to Real-World Execution ,” which surveyed 700 C-suite executives and 5,000 consumers across industries about digital transformation. This week, the firm shared with MedCity News additional data taken from the survey that is not included in the report. This data includes responses from 100 health insurer C-suite executives. Despite most insurer execs saying that digital transformation is a top priority, only 8% believe the majority of their staff embrace digital transformation. Insurers’ biggest barriers to digital transformation initiatives are competing priorities (36%), quality of data (35%), uncertainty over business continuity amid economic volatility (34%) and siloed teams and data (34%). “Digital transformation initiatives entail long-term commitments with somewhat unclear value returns,” said Beth Mosier, a director in West Monroe’s Healthcare & Life Sciences practice, in an email. “With budgets typically planned on a short-term and annual basis, it becomes challenging to allocate funds […]

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