Markus Messerer, chief strategy and commercial officer for Telia Company, presents a keynote on telco transformation at Network X 2023. (Source: Kelsey Ziser, Light Reading) PARIS – Network X 2023 – The telecom industry has long been on a journey to move from siloed teams to the agile, fast-paced workflow of the webscalers. Omdia analysts Roz Roseboro and Christoforos Sarantopoulos reflected on these challenges at last year’s Network X event. Despite ongoing challenges of upskilling employees on data analysis, cloudification and automation, the analysts noted that "CSPs [communication service providers] expressed optimism that most (if not all) of these challenges could be overcome in time." A year later, Telia Company Chief Strategy and Commercial Officer Markus Messerer shared optimism here that the industry can "upskill at scale" and guide employees toward effective behavior changes that deliver on service providers’ potential for digital transformation. "We see many instances where transformations and technology don’t yet deliver on their fullest potential. And why is that? Because sometimes our transformations fail to develop the behavior of people alongside the new technologies," Messerer explained in a keynote this morning. The first step in a company-wide behavior change is in how employees are trained, he […]
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