PRESS RELEASE: Lou Yu, Deputy General Manager of the Digital Department at China Unicom Group, took center stage to present the telecom giant’s remarkable journey towards digital transformation. Her engaging keynote speech showcased the company’s achievements and innovative strategies, offering a glimpse into its visionary approach to customer service development. China Unicom Overview China Unicom, one of the globe’s telecom titans, proudly serves a staggering 420 million subscribers spanning across 31 provinces in China. With a robust global footprint encompassing 130 locations worldwide, the company has maintained a consistent presence on the prestigious Fortune 500 list for 15 consecutive years. A Three-Stage Odyssey Towards Digital Transformation China Unicom embarked on its digital transformation journey in 2009, meticulously crafting a journey comprising three pivotal stages: IT System Centralization, Digitalization, and AI. In the initial phase, the company orchestrated a harmonious consolidation of its business support systems and customer service systems into a unified cloud-based infrastructure across all 31 regional operating companies (OpCos). The second phase saw a deep dive into data integration and process digitalization, while the third phase witnessed the infusion of AI into customer service systems, ushering in an era of intelligent operations. This phase necessitated substantial upgrades […]
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