Every business is a digital business these days, there’s no escaping it. Whether you want to improve back-office operations or enhance the customer experience, IT will usually form a key part of the solution. Most often that means replacing outdated systems and processes with new and more efficient ones, while getting staff across the business to adapt to new ways of working. Yet, large scale digital transformations can be complex and are rarely straightforward to pull off. According to academic research , around 70% of digital transformations fail and many projects go over time and over budget. This is despite digital transformation having been at the top of corporate agendas for at least a decade, a trend that has accelerated since the pandemic sparked a global shift towards hybrid working. So what can companies do to ensure large scale IT upgrades have the best chances of success? Digital transformations rarely, if ever, go wrong because of the tech, says Nishant Dwivedi, country head of FullStride Cloud, UK and Ireland at Wipro. Instead, companies fail to understand the “people” side of major projects, he says. “In many cases project leaders focus too much on asking whether they have the right […]