How an architecture-led transformation puts the customer first

Credit: shapecharge At Discover® Financial Services, our customers and their trust are key drivers of our technological decisions. With this in mind, we embarked on a digital transformation that enables us to better meet customer needs now and in the future by adopting a lightweight, microservices architecture. A key aspect of our digital transformation was to lead with design. We found that being architecturally led elevates the customer and their needs so we can design the right solution for the right problem. This blog post highlights some of the key steps the enterprise architects at Discover made to ensure a successful transformation journey. Embedding architects into product teams to understand customers Keeping the customer at the center of our work was the key to getting good results. When designing our microservices architecture, our teams had to account for two distinct types of customers: SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. External Discover customers who use our banking, payment, and card services Internal developers and engineers who implement our architecture designs For us, a crucial component of understanding and serving our customers every day was to embed our […]

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