Mike Stewart, intelligent automation practice lead at Arvato CRM “Is disruption exciting?,” asked Mike Stewart. “By embracing rather than fearing disruption, successful companies will grow.” Stewart is the intelligent automation practice lead at Arvato, a global services group that specialises in developing and delivering innovative, technology-led solutions. For him, that means working across a range of sectors including retail, manufacturing, travel and logistics – any organisation that has a repetitive process that can be automated to create the time to enable individuals to add value by providing a human touch. It means working with a local authority to automate invoice processing – four months in, it has handled more than 15,000 invoices – and with Wales Air Ambulance to use Robotic Process Automation to help run its charity lottery. After overcoming initial nervousness, the digital worker has become such a part of the team that it was given a name, Gary. “We start small, but we think big,” he said. “We tend to go down the proof of concept route. We’ll put in a process – we may automate it, we may use OCR, whatever technology is going to solve their problem – but we go in on a […]
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