How generative AI impacts your digital transformation priorities

Heading into 2024, CIOs must reshape their digital agenda with the promise and perils of generative AI in mind. Here are five ways to address the disruptive potential of LLMs. Credit: Shutterstock / David Gyung Digital transformation must be a core organizational competency. That’s my key advice to CIOs and IT leaders. During keynotes and discussions with CIOs, I remind everyone how strategic priorities evolve significantly every two years or less, from growth in 2018, to pandemic and remote work in 2020, to hybrid work and financial constraints in 2022. The impact of generative AIs, including ChatGPT and other large language models (LLMs), will be a significant transformation driver heading into 2024. As many CIOs prepare their 2024 budgets and digital transformation priorities, developing a strategy that seeks opportunities to evolve business models, targets near-term operational impacts, prioritizes where employees should experiment, and defines AI-related risk-mitigating plans is imperative. But with all the excitement and hype, it’s easy for employees to invest time in AI tools that compromise confidential data or for managers to select shadow AI tools that haven’t been through security, data governance, and other vendor compliance reviews. The bigger challenge is to define a realistic strategy […]

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