Angus Ward of Beyond Now Beyond Now , an ecosystem orchestration and digital platform provider, announced that it has been selected by Hrvatski Telekom (HT) for the digital transformation of its B2B (business to business) business support systems (BSS). In modernising its BSS, HT will improve the quality of services and user experience for its enterprise and SMB (small and medium-sized business) customer base, setting a new standard in the Croatian market. HT will use Beyond Now’s Infonova SaaS BSS to accelerate the time to market of new digital services and solutions. Business users will be provided with a new online store and a self-care portal for the administration of fixed, mobile and digital solutions and services. HT will also benefit from reduced operational costs, coupled with operational efficiency improvements resulting from increased digitisation and process automation, contributing to better user experience and satisfaction. The implementation, which is split into three phases, will support HT’s vision to deliver service improvement, continuously improve the experience of its customers and strengthen its position as a key contributor to enabling the digital transformation of the Croatian economy. “We see a great demand from our business users for new digital services and technology […]