The report provides an overview of the current challenges and priorities for carriers, brokers and insurtechs, with customer experience ranking among top digital transformation goals and a growing focus on minimizing risk. NEW YORK, July 6, 2023 /PRNewswire-PRWeb/ — A new report from Arizent, the parent company of Digital Insurance, an information resource serving senior executives in the insurance sector, analyzes how firms are navigating digital transformation in a post-COVID world. Among shifting priorities, insurers remain committed to staying on course with these initiatives, with customer experience at the center of these efforts for most organizations and a growing focus on minimizing risk. At the top of the list, 75% of carriers and brokers rank customer experience as their primary digital transformation goal in comparison to 81% in 2022. While still only mentioned by a minority, the percentage of carriers and brokers focused on minimizing risk has doubled year over year to 30% in 2023. The research reveals a corresponding shift among insurtechs this year with more than 2X as many targeting underwriting or rating lines of business with their products or services in 2023 (67%) compared to 2022 (28%). "Firms are always looking for new ways to upgrade […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
