Feature | Public sector “Citizens are looking for more personalised and convenient services that are available online or through mobile applications,” says Heise Microsoft’s Angie Heise explains how holistic, long-term strategies that prioritise digital transformation and accessibility can help government leaders to meet citizens’ expectations for modern, convenient and personalised services Rebecca Gibson | 07 July 2023 Located on the Arabian Peninsula, the State of Qatar is building an open, integrated and extendable platform of national services on Microsoft Azure to transform how government-run agencies operate and improve the quality of life for Qatar’s citizens, residents, businesses and visitors. Powered by innovative technologies such as the cloud, artificial intelligence and digital twins, the TASMU Platform is enabling the state to offer virtual healthcare consultations, national food security, smart parking, and many other personalised services. Qatar is just one of many governments exploring how they use digital technologies to transform how they deliver services for both citizens and employees. “Citizens are looking for more personalised and convenient services that are available online or through mobile applications,” says Angie Heise, corporate vice president for the worldwide public sector at Microsoft. “In addition, they want accessible services which are more transparent and […]
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