The partners won the award for an innovative program that boosted Vodafone UK’s trade-ins into the lead position in terms of customer satisfaction. LONDON, July 06, 2023 –( BUSINESS WIRE )–MCE Systems and Vodafone UK’s trade-in guarantee program has won the "Best Customer Experience" prize at the 2023 Digital Transformation Awards. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230706984530/en/ The program leverages MCE’s highly accurate, AI-powered remote grading technology, which gives customers the ability to trade in their devices by starting digital first on the app. It’s part of its digital-first device lifecycle management platform (dDLM). Vodafone deployed the tech to deliver a guaranteed price to subscribers via its MyVodafone app. This gave customers more control over the transaction and improved their trust in achieving the final price. The successful collaboration resulted in a boost in trade-ins for Vodafone for the program duration. There’s a potential environmental benefit to the digital-first trade-in concept too. For every one million phones reused, 48 metric tons in CO2 emissions are avoided, so programs like MCE’s have the potential to boost the circular economy. "Incorporating MCE into our mobile Proposition Vodafone EVO has allowed us to differentiate our world class […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
