Digital transformation imperative in trading sector

HO CHI MINH CITY: Digital transformation is vital for businesses in the trading sector to stay competitive in today’s market, and they need to focus their resources and implement it methodically to derive greater efficiency, a symposium heard in Ho Chi Minh City last week. The boom in digital technologies and the Covid-19 pandemic have changed consumer behaviour from visiting brick-and-mortar stores to buying online, and from paying by cash to digital payments, speeding up retail evolution, they said. Retailers are increasing their presence on various digital platforms (eCommerce platforms, social networks, etc) to reach consumers, and technology would continue to play an important role in helping retail businesses evolve to meet the changing needs, they said. Nguyen Anh Duc, chairman of the Association of Vietnam Retailers and general director of Saigon Co.op, said retailers have accelerated digital transformation post-pandemic, but were facing difficulties due to their limited resources and didn’t know how to ensure the transformation dovetailed with their resources and market fluctuations and ushered in efficiency. Foreign retailers possess advantages in terms of capital, technology and expertise, and domestic enterprises are at a disadvantage when trying to go digital, he said. At the event, the Planning and […]

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