The Civil Service Commission (CSC) renewed its call to government agencies to pursue digital transformation in order to improve efficiency and service delivery. In a statement on Tuesday, July 4, CSC Chairperson Karlo Nograles said that the COVID-19 pandemic emphasized the importance of embracing digital technologies and harnessing a digitally capable and future-ready workforce in order to withstand crises and disruptions in public services. “I call on the heads of agencies, supported by their human resource (HR) and information technology (IT) officers, to provide the necessary leadership and resources that will enable their respective organizations to make best use of digital technology for improved governance,” Nograles said. He further stated that expediting the digital transformation within the government is one of the specified measures outlined in Chapter 14 of the Philippine Development Plan 2023-2028, aimed at streamlining and strengthening government functions, systems, and mechanisms. The ultimate goal is to promote good governance and improve bureaucratic efficiency. This entails various endeavors such as strengthening the legal and institutional framework for digital public service delivery; adopting paperless, cashless, and data-empowered transactions; and developing the capacity of civil servants. Nograles also stressed that digital transformation is not simply about moving from manual […]