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Whenever the topic of digital transformation, or disruption, comes up, many think of the fate that has befallen many famous names like Kodak and Blockbuster or the triumphs of others like Amazon. As we all know, technology has the power to revolutionise entire industries. The financial services industry is, of course, not immune to disruption as the rise of fintech has clearly shown. These changes can create challenges for organisations like MeDirect which seek to offer a best-in-class digital customer experience while also operating as a fully regulated bank. As Malta’s first digital bank, MeDirect has embraced this new reality and made excellent progress. Our attitude is to be customer-centric and focused on providing customers with full digital access to information and tools through our mobile app and online banking platform, supported by its award-winning onboarding flow. This approach empowers customers to invest and manage their finances in a convenient way that suits their needs and goals. MeDirect customers are being given access to investment and wealth management products and services that were previously available only to high-net-worth individuals. A clear example of this is MeManaged, our fully digital discretionary portfolio management (DPM) service. DPM is a type of […]

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