Sabio Group has launched a new solution aimed at fuelling an organisation’s digital transformation strategy by surfacing actionable insights from customer interactions. Sabio – the digital customer experience (CX) transformation specialist which has offices in London, Bristol, Manchester and Glasgow – unveiled its new Interaction Analytics Proof of Value (PoV) offering today which combines advanced analytics technology with its expert consultancy services. The eight-week programme ‘turns insights into action’ by analysing recent voice calls and metadata to unveil insights that are critical to improving both advisor and customer experiences. Sabio’s Analytics specialists then provide guidance on the unique findings and recommendations from the programme – which are used to improve customer service and shape digital transformation strategies. Don Macdonald, Sabio’s Interaction Performance Consultant, said: “Organisations have a multitude of interactions with customers and prospects every day and the information held within those conversations holds the key to improving things like contact centre revenue, operational efficiencies and advisor/customer experiences. “Through working with hundreds of organisations globally across multiple sectors and geographies, we know firsthand that the transformation process is complex, emotional, time-consuming and certainly non-linear. However, through insights gleaned from our own customer base, we found that the end goal […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
