Digital transformation: Reasons why banks need to digitize themselves

Interview with Vadim Gerassimenko IT Strategy Advisor “ARMBUSINESSBANK” CJSC. The IT team of the Bank is developing modern solutions for digitization of banking services. How would you describe a digital bank? Simply put, a contemporary bank should fit into the screen of a mobile phone. This is not a vision or concept, but a clear requirement of the end customer. We, the customers, are used to the high quality of online services of the leading technological companies, and banks have to follow the trend: attractive and simple user interfaces, around-the-clock service, instant payments and rich feature set is something that any modern bank needs to offer. How do you see the present and the future of the banking system in parallel with the improvement of digitization process? Currently, the banking system in many countries is experiencing a shift as the volume of online and card payments continues to increase, leading to a reduced need for physical touchpoints and paper money circulation. Some countries are even discussing the possibility of transitioning to a fully cashless economy. This ongoing transformation is fuelled by digital payments, digitized governmental resources, digital identification and signature, artificial intelligence, biometric identification, and the emergence of international […]

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