Every hotel wants to create a digital transformation of life that makes an exhilarating impact on everyone involved. Customer experience is the buzzword that seems to trigger hoteliers in today’s world of digital transformations. But there is a digital transformation gap in the hotel industry between the employee experience and the customer experience. In this article, I will look at some insight that will help hotels close this gap. Are you ready to dive into this information? Digital Transformation: Creating a Thriving Future for Hotels with the Help from a Linchpin What is a Linchpin? As Seth Godin describes it, people who are linchpins are creative, good at connecting with others, and able to see solutions like no one else. They truly are indispensable. These are the people who are extremely difficult to replace, so risky to lose, and so valuable that they might as well be irreplaceable. The Digital Transformation Matrix 5 Creative Ways for Hotels to Navigate Digital Transformation and Labor Shortage Challenge— Photo by Are Morch, Digital Transformation Coach Every hotel has either one or more linchpins in their team. Digital transformation is the process of creating an environment where people and technology work in harmony […]
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