Optimizing digital transformation for public service delivery in Africa

From left, Professor Ayotola Aremu of the Department of Science and Technology Education, University of Ibadan, Mr Dayo Ayorinde from the Governor’s office, Ibadan, Dr Demola Obembe and Dr Seun Kolade at the event. (Being a communique issued at the international symposium on digital transformation and public service delivery in Africa held at the University of Ibadan School of Business on Thursday, 30th March, 2023.) Preamble 1.1 We note that, the uptake of digital technologies has rapidly expanded within the past decade on the African continent, with 64% of the population connected to smartphones, and 621 million registered to mobile money services on the continent, and a hundred percent increase in the number of internet users between 2015 and 2022. 1.2 We further observe that, in spite of the rapid pace of internet penetration and diffusion of digital technologies in the private sector, public services appear to be significantly lagging behind. Covid-19 pandemic exposed the lack of preparedness and capacity for appropriation of digital technologies in the public education and health sectors. Many areas of the public service are well behind the train of digital transformation. 1.3 In response to the challenges, therefore, this symposium brought together scholars, policy […]

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