Pradeep Seshadri India’s digital revolution over the past decade has paved the way for robust business innovation and customer-centricity. According to a study by McKinsey, which analysed 17 mature and emerging economies, India’s digital acceleration is only second to Indonesia. This digital advancement has largely been driven by growing smartphone usage and affordable access to the internet. As more consumers enter the digital commerce space every day, the demand for improved speed, convenience and personalisation is expected to grow significantly. The rise of mobile apps after the pandemic has also enabled easier communication and simplified everyday tasks – whether grocery delivery, ride sharing or telehealth services – so much so that organisations are responding to evolving customer expectations by optimising their cloud environments to gain competitive advantage. However, challenges around IT, including outages and system interruptions, persist. Most organisations also do not currently monitor their full tech stacks and even if they do, the process is fragmented. Over the past few years, observability has come to the rescue of many Indian organisations, enabling them to troubleshoot and resolve issues faster, ensure operational efficiency, and produce high-quality software that promotes an optimal customer experience. Research findings show that organisations in […]
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