More than half of financial services executives in a new study from Broadridge Financial Solutions agree that digital transformation is currently the most important strategic initiative for their organization. In 2023, firms spend around 27% of their overall IT budget on digitalization, up from 11% last year. Seventy-one percent of executives say artificial intelligence has significantly changed the way they work. Firms can expect more change as AI’s capabilities expand. Established financial firms face challenges from new entrants to the market — online banks, brokers, robo-advisors and digital wealth management firms — particularly on the distribution side of financial services. These digital native upstarts are not weighed down by legacy systems or outdated thinking; they are agile and tech-obsessed. To compete, incumbents must be, too. “Many are aware of the need to reinvent themselves — and quickly — to meet these opportunities and threats,” the study noted. In its study of 500 C-level executives and direct reports in 19 countries, Broadridge categorized firms as “leaders” or “non-leaders” based on how advanced they are in the most essential aspects of digital transformation: innovation culture, use of emerging technologies, modern IT infrastructure, seamless customer experience, internal skill-building and adoption of security […]
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