Vonage Wins Best CX Solution in CX Awards for Conversational Commerce

HOLMDEL, N.J., March 14, 2023 /PRNewswire/ — Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, has been named a winner in the 2023 CX Awards. The company won "Best CX Solution" for its conversational commerce application, Jumper.ai. Vonage’s end-to-end conversational commerce application enables brands to create omnichannel, messaging-first customer buying experiences across popular messaging, social and web platforms such as WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS, LINE, Google Ads, brand websites, and more. As social messaging becomes more important to consumers across the globe as a quick and direct way of connecting with their favorite brands, the application meets the needs of major global brands such as L’Oréal, Ben & Jerry’s, and Burger King, helping them to connect with consumers, while also turning these conversations into richer AI-enabled customer experiences. Hailed as the "CX technology industry’s highest honor," the CX Awards are hosted and presented by CX Today, a leading international news organization honoring excellence across the customer experience technology industry. Judging is based on an organization’s ability to demonstrate innovation, improved experience, and execution, and is led by a panel of respected industry experts including customer engagement and digital business […]

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