Digital Transformation in Banking: An Essential but Hazardous Journey

Every industry is digitalizing, with banking more advanced than most. The goals are improved efficiency, better customer service, and higher revenues, but new technology is not without its risks. The digital transformation of businesses and other organizations started with the use of computers back in the 1960s, but it only really began to take off with the widespread adoption of the internet in the 1990s. Even then, the term itself was not coined until 2011 when a Capgemini Consulting and Massachusetts Institute of Technology (MIT) report defined it as “the use of technology to radically improve the performance or the reach of businesses.” At least, Techopedia says they were the first. OpenAI’s ChatGPT begs to differ. When asked, it says the origin of the term “is difficult to trace to a single person or organization.” It agrees that Capgemini and MIT helped popularise the term back then, but it was also used in a 1999 book titled Digital Transformation: The Essentials of e-Business Leadership by Keyur Patel and was used by others before that. Anyway, what is important is the meaning of the term today which, in the simplest sense, is the use of digital technology by an organization […]

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