Synergy Credit Union – digital transformation with the human touch

Martina Cotter, CEO of Synergy Credit Union. Synergy Credit Union is responding to the changing financial landscape by expanding its services and evolving the ways in which it interacts with its members. Members are increasingly looking for products and services that offer efficiency and convenience, which has led to an increasing demand for enhanced digital services. “We have been rolling out our digital services to meet this demand whilst still cognisant of the need to balance the new digital experience with the human touch”, a spokesperson for Synergy CU said. “We have enhanced our online banking and mobile app which is empowering members to complete important financial journeys end to end remotely. This digital transformation increases the efficiency and convenience of access to products and services that our members expect. “Thanks to the intelligent automation that is powered by our banking system, members can now apply for a loan on their mobile or through online banking and receive a decision within minutes any time of the day or night. Once they receive approval, they can accept the loan offer and sign for it using a digital signature and have the funds in their account ready for use without ever […]

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