As more companies strive to improve operations and enhance the customer experience, CIOs lead the charge to implement automation initiatives that work now, and strategies to ensure future success. Establishing the business case, however, is the first step. Credit: Life of Pix By virtue of their position between IT and effecting business strategy, CIOs can identify what processes their organizations need in order to modernize and automate. When it comes to updating core systems to drive operational efficiencies, they also have to ensure that a sound business case exists to automate them, says Laurie Shotton, VP and analyst at Gartner. That’s not surprising since CIOs typically own IT automation, as well as help drive business automation. But it’s not always a given the two aren’t working at cross purposes. “For the last 15 to 20 years, organizations have been trying to modernize core systems in order to drive operational efficiencies,” he says. “And quite often, the business case for replacing them doesn’t stack up.” Automation, the business, and the CIO Since automation can help improve KPIs and create new channels to help improve end-user experience, it’s one of the primary tools in a CIO’s toolkit to drive the business […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
