Channel well placed to balance digital transformation with employee experience

Image: fauxels/Pexels What I am about to tell you may come as something of a shock. I apologise if it does but I feel this is something that needs to be shared. Apparently, businesses often think they know what’s best for their workers but – and you may struggle to believe this – they’re not always right. That’s one of the findings to emerge from recent research conducted for Ricoh Europe which looked at the effectiveness, or otherwise, of technology being introduced to improve the employee experience. Conducted by Opinium and analysed by CEBR, the research polled 6,000 workers and 1,500 decision makers across seven countries in Europe (including Ireland). It revealed quite a disparity between employers and employees on the subject of how to improve the working experience. advertisement Nearly three-quarters of decision-makers (72%) claimed they designed employee workplace processes and systems with employee experience in mind, but only 58% of workers agreed that new technology had achieved that goal. In addition, more than a third of workers (36%) said that the new technology being rolled out across their organisation would not affect their work. According to Ricoh, the findings suggest “that many employers are failing to understand […]

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