My countless small business and enterprise conversations over the last two years based out of Menlo Park have brought up one constant theme: that businesses in the West are aching for better service providers. I have met small bio-tech companies looking to find reliable clinical research partners to accelerate new drug launch, enterprises looking for media and web development agencies to keep up ever-changing consumer preferences, retailers looking for suppliers to design and contract manufacture their latest hit product, and small businesses looking for expert consultants in areas such as supply chain. I see the perfect “why now" that birth new business models: First, at the 30,000-feet level, there is an ever stronger de-coupling between the West and China. According to an estimate by Bain and Company, over the past decade, China accounted for 45% of all the growth in the world economy; this could drop to 30% in the coming decade. Second, the ongoing ‘great resignation’ and ‘quiet quitting’ in the US—over 50 million workers quit their jobs in 2022, breaking the record created in the year prior—have created scarcity of labour in all industries, from marketing to accounting to retail. Third, the rise of teleservices and remote […]