With ongoing digital transformation seen in industries across the world, factoring in the social impact of these technological advancements is crucial in ensuring beneficial, meaningful change. So said Manas Human, CEO of IT service management company Nagarro, when he took the stage at Mobile World Congress 2023 in Barcelona to discuss building a human-oriented digital future. “As technology becomes more and more powerful, perhaps even dangerously powerful, at some point we have to step in to humanize it, to tame it,” said Human. “When we build a technology that becomes too seductive or attractive, we have to take a step back and ensure we can reclaim our humanity.” To do so, Human says it’s important to think beyond the user persona when building new software or devices, expanding consideration to include the social behavior technological advances might cause. “When designing technologies, it’s important that we understand the social impact that they’re engineering,” said Human. “All the technologies we see now are extremely powerful and have the capacity to change humanity in many ways. We need to be aware of that. “We don’t yet have the mindset of thinking what kind of world we want to live in, and work […]
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