As a new class of automation portends to alter how businesses operate, it’s easy to neglect the technologies that preceded them. Don’t make that mistake. Together, generative AI and RPA have the power to free up your workforce to focus on more meaningful work. Few industries evolve as quickly as high technology. Yet even amid constant change, one thing remains constant: Today’s shiny new toy becomes yesterday’s news. Nowhere is this better illustrated than in artificial intelligence (AI). A handful of years ago, people were wowed by the proliferation of new automation technologies that boost business value today. Chatbots fuel customer service. AIOps tools monitor IT estates. Lightweight low-code and no-code tools automate significant portions of application development. All accelerate operations, improve productivity and reduce costs. As the high-tech sector fawns over generative AI solutions that fashion whole texts, images and code, it’s easy to forget about or even neglect critical tools such as robotic process automation (RPA) software. This would be unwise: The combination of generative AI with these silent but efficient task rabbits offer perhaps the most promise of transforming business. Don’t Overlook RPA If you’ve implemented RPA—as Gartner estimates that 90% of organizations have—you know that […]