By optimizing processes, engaging stakeholders early on and facilitating long-term strategic planning, Kaizen can help set the stage for digital transformation success Add bookmark digital transformation kaizen Organizations rely on Kaizen to drive innovation, collaboration and customer experience – three core elements of digital transformation. In this article, PEX Network makes the case for formally integrating Kaizen methodology into a digital transformation strategy. Contents: Why and when to apply Kaizen to digital transformation At first glance, Kaizen and digital transformation may seem diametrically opposed. Kaizen, with its roots in manufacturing, emphasizes small, incremental improvements. In contrast, digital transformation is often associated with rapid change, disruption and agile development techniques. “Kaizen and digital business transformation are quite different”, Jun Shinohara, a managing director at Accenture Japan, explained to Field Service Digital in a 2020 interview. “Digital transformation is about truly rethinking and creating an entirely new future for the company, and then coming up with a plan and a road map to get there”. Kaizen, however, is a stalwart enabler of process excellence and cultural change, two essential ingredients of digital transformation success. When applied alongside its two lean counterparts, Kaikaku (radical change) and Kakushin (innovative change), Kaizen not only […]
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