Tata Consultancy Services (TCS), India’s largest information technology (IT) services company by market cap, announced a £600 million expansion of a digital transformation contract with UK-based insurance and financial services firm, Phoenix Group. The deal, which will count among the largest deals signed during the ongoing final quarter of FY23, will see TCS offer its ‘BaNCS’ platform to the Phoenix Group, including handling customer administration and servicing of Phoenix’s life insurance subsidiary, ReAssure. As part of the project, TCS will offer end-to-end customer service digitisation for Phoenix, and build self-service tools. The former will also implement analytics to improve customer satisfaction and retention for the company. TCS will also use tools built by its UK Innovation Lab to offer service improvements to employees and customers of the group, the two companies said in a joint statement. The deal announcement comes after TCS reported the third successive quarterly sequential decline in total contract value (TCV) of new deals signed through the quarter, after recording its highest-ever quarterly new order booking of $11.3 billion in last year’s March quarter (Q4FY22). Since then, the total value of net new deals fell to $7.8 billion as of the December quarter, announced by the […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
