A New Wave Of Governance: Automation Within The Public Sector

A New Wave Of Governance: Automation Within The Public Sector Ben Tamblyn, VP & Chief Communications Officer, Nintex; Nischay Mittal, Partner & Global Head, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov, Aayra Angrish, Consultant, Zinnov The public sector has traditionally relied on paper-based processes that are time-consuming and prone to human error. To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. In essence, considering the immense records and public assets maintained by various government agencies, digitization, specifically Intelligent Automation within Robotic Process Automation (RPA) has become the core enabler for advanced accuracy and transparency in the public sector service delivery and performance. Robotic Process Automation Transforming Public Sector Services: What & How? Modern technologies like RPA and Intelligent Document Processing (IDP) can help governments solve larger policy concerns such as financial aid disbursal and vaccine administration. They also help boost economic productivity and growth by helping governments track every change in their systems creating a new level of transparency. A great case in point is the US Small Business Administration automating the disbursal of financial aid to citizens, […]

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