10 Steps To Successfully Managing Stakeholder Expectations During A Business Crisis

Best-selling author, speaker, executive coach; peer advisory boards #ChampagneMoment www.ExactlyWhereYouWanttoBe.com . getty Business leaders are faced with challenging situations every single day. Some routine issues can be resolved with relatively few negative impacts on the company. However, from time to time, companies can face a major crisis that threatens their reputation and the survival of their business. Crises can come from a wide range of sources, including natural disasters that disrupt operations, financial issues that shake shareholder and investor confidence, cybersecurity breaches that leak sensitive data and product failures that are potentially dangerous to consumers. Whatever crises your business faces, business leaders need to understand how to address them quickly to minimize risk and impact on the company. 1. Identify the crisis and act quickly. It’s critical to identify a crisis early before the situation escalates. Building safeguards into your processes, such as establishing business KPIs , can help identify potential issues ahead. Many companies establish risk management teams to help support these efforts by developing monitoring and escalation practices. Many businesses are unprepared for a crisis. In fact, only 62% of companies reported having a crisis management plan . If you don’t have a crisis management plan or […]

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