We all grew up learning knowledge is power. That’s true. Knowledge is at the very center of everything we do for our clients and is the engine driving all of our business processes, allowing us to maximize our value to our clients. By “knowledge,” we’re not describing our business acumen or clever strategies behind our approach. At the center of our business processes is a literal storehouse of knowledge that’s constantly being updated and refined. It contains details of how our clients and their products and services function and what needs to happen when they don’t. We don’t consider ourselves to be what many call “knowledge workers” because we don’t actually create knowledge. Instead, we document the knowledge other people and organizations have developed, and deliver that knowledge as their customers need it. By amassing and sharing knowledge, we help our clients and their highly skilled teams focus on what creates the greatest value for their time, by handling issues that would otherwise compete for their attention. Take a technology startup that manufactures a device. In the company’s early stages, support calls for the device tend to be referred to the engineering team. Those calls interrupt the work performed […]
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