getty It’s not often that $260 billion industries go largely unnoticed. But when it comes to business process outsourcing (BPO), this is very much the case. This is in part due to the nature of their “below-the-line” operations. But, as I will argue, this $260 billion sleeper industry may just hold the key to future business success, resilience and continuity. I believe that much like what cloud kitchens did for the hospitality industry—stripped out inefficiencies, increased margins and decreased operation complexity—BPOs can do for information-based businesses. Defining A BPO Electronic Data Systems’ Morton H. Meyerson (a man destined to be a CEO with a name like that) proposed outsourcing as a business model in 1967 . However, the practice only became a formal business strategy in 1989 . The rise of the Information Age has ushered in a new evolution of outsourcing: BPOs. Where outsourcing in the past meant handing off non-core processes on an ad hoc basis, business process outsourcing involves outsourcing entire business functions perpetually. With today’s vast BPO infrastructure, just about every business function can be outsourced: customer service, data analysis, marketing, software development, IT management and more. This wide availability of skills for hire and […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
