Pallab Mitra Most large and medium-sized organisations will be starting or have started their Digital Transformation journey and process automation that will be the mantra in the year 2023. People will be working on exception handling while robotics driven through AI and ML will drive the processes on the floor. Decisions will always be data backed and companies will make investment decisions to help improve efficiencies and reduce cost and dependency on people. In this new year we are expecting to see the following automation trends: Introduction of Super Applications The customers and workforce across the globe are becoming younger and engaging millennials through Super Apps that will be a trend to watch out for. Hybrid work cultures will result businesses in monitoring people and efficiencies through these apps and also use this to keep engagement almost real-time and monitor buying trends of the users. This will provide a lot of insight into trends and also using AI predict how well we are engaging the millennial workforce and create retention tools. Metaverse and Hyper Automation This is another area where there would be a lot of innovation across sectors. The metaverse will be another paradigm with merging technologies of […]
Click here to view original web page at timesofindia.indiatimes.com
