5 Creative Ways for Hotels to Navigate Digital Transformation and Labor Shortage Challenge — Photo by Are Morch, Digital Transformation Coach Is your hotel currently feeling the challenges of labor shortages and woes? If your hotel is struggling to hire and retain talent today, you’re not alone. During the pandemic, the U.S. workforce experienced some major disruptions. In 2021 according to the Labor Department, more than 47 million quit their jobs. And a large portion of these jobs was in the hospitality industry. This was defined as the Great Resignation. A large portion of these workers ignited a digital disruption and found themselves wanting an improved work-life balance and flexibility, increased compensation, and a strong company culture. We are now experiencing what is defined as the great reshuffling, which means a lot of the workers that quit in the hospitality industry during the pandemic are now re-hired elsewhere. During the pandemic reshuffling, jobs that require in-person attendance and traditionally have lower wages, have had a more difficult time retaining workers. And the leisure and hospitality industry has had the highest quit rate since July 2021, consistently above 5.2%. But in November 2022 the leisure and hospitality industry lost 860,00 […]
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