It includes an automated AI response to the customers’ inquiries and a voice virtual assistance at the call centre to respond to customer requests Photo: Wam UAE expresses solidarity with Pakistan, offers condolences over train accident Saudi Arabia introduces visit visas for tourists from 8 new countries Umrah 2023: Saudi ministry issues advisory on sitting, sleeping in Grand Mosque Dubai Taxi Corporation (DTC), a subsidiary of the Roads and Transport Authority (RTA), has launched its strategic plan for digital transformation 2022-2025. This strategy seeks to accomplish a host of strategic goals highlighted by digital mobility, excellent operation, financial sustainability, people’s happiness, and shaping the future. The strategy is built on 9 key drivers namely: Artificial intelligence, smart revenues, the Internet of things, smart city, big data, governance, security systems & upgraded systems, process automation & paperless initiatives, future transformation, and smart services. Artificial Intelligence The 9 key drivers of DTC’s digital transformation strategy encompass 45 initiatives including artificial intelligence. These initiatives include an automated AI response (chatbot) to the customers inquiries, a voice virtual assistance at the call centre to respond to customer requests and inquiries, a system for Taxi Demand Prediction to distribute vehicles according to the entered […]
Click here to view original web page at www.khaleejtimes.com
