Resilient, agile infrastructure is at the core of sustainable digital transformation Add bookmark Listen to this content Audio conversion provided by OpenAI Simon Tindal 3 digital transformation lessons – PEX Network The COVID-19 pandemic tested businesses like never before. Overnight, organizations had to make decisions in days that would normally take months. The result? Quick fixes and temporary solutions kept operations running but left a legacy of disjointed tools and systems that don’t scale or integrate effectively. As businesses emerge from crisis mode, there’s an opportunity to step back and reassess operational choices. The focus is slowly shifting from survival mode to building for sustainable growth, implementing new technologies like artificial intelligence (AI) and adapting new processes to rebuild operations. The most successful businesses won’t merely be going “digital” – they’ll implement a deliberate approach that aligns closely with long-term goals, customer needs and future growth. As such, meeting rising expectations for seamless experiences, faster services and personalized engagement requires more than patchwork solutions. To truly deliver for their customers, business leaders must confront the digital transformation missteps of the past and turn them into opportunities for the future so that they can better serve their customers. Don’t miss […]
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