3 digital transformation takeaways from CNA’s finance team

It’s no secret the insurance industry urgently needs to modernize its core financial technology. For too long, insurers have been hobbled by outdated legacy systems, onto which new applications have been continually grafted—resulting in an unwieldy behemoth of IT infrastructure. For years, the finance function at CNA , one of the largest U.S. commercial property and casualty insurance companies, had relied on an on-premises enterprise resource planning (ERP) system. But our ERP was – in reality – five different financial systems, including an accounting center and a journal processing center. This disconnected structure led to ongoing challenges with integrations and data reconciliation. Upgrades and customizations consumed a great deal of effort and money. In 2018, we set out on a modernization journey and moved from our complex collection of systems to a unified, cloud-native platform. The goal? To provide our finance function with timely and trusted data, empower them through self-service and automation, and deliver more agile and accurate forecasting and planning to help drive the business forward.

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